Refund Policy
At TTFA Academy, owned and operated by TTFA Consultancy (OPC) Private Limited, we strive to provide high-quality online courses designed to meet your professional and educational needs. However, we understand that circumstances may arise where you might need to request a refund. Below is our refund policy:
1. Eligibility for Refunds
Refunds are applicable under the following conditions:
-
Course Access Not Initiated: If you have not accessed the course content within 7 days of purchase, you are eligible for a full refund.
-
Technical Issues: If you are unable to access the course due to technical errors from our side, and we are unable to resolve the issue within 7 business days, you can request a refund.
-
Duplicate Payment: If a duplicate payment is made for the same course, a refund will be processed for the duplicate transaction.
2. Non-Refundable Scenarios
Refunds will not be provided in the following cases:
-
If you have accessed more than 10% of the course content.
-
If the refund request is made after 7 days from the date of Enrollment.
-
For any free or promotional courses.
-
If you have downloaded or distributed course materials in violation of our Terms of Use.
3. Refund Request Process
To initiate a refund request, follow these steps:
-
Email us at support@ttfaacademy.com with the following details:
-
Order ID
-
Enrollment Date
-
Reason for Refund
-
Email ID
-
-
Our support team will verify your request and respond within 3-5 business days.
-
Approved refunds will be processed to the original payment method within 7-10 business days.
4. Changes to Refund Policy
TTFA Academy reserves the right to amend this Refund Policy at any time. Any changes will be reflected on our website and will apply only to future purchases.
For any queries regarding our refund policy, feel free to contact us at support@ttfaacademy.com.
This policy is effective as of January 15, 2024.
We appreciate your understanding and look forward to supporting your learning journey.